How can we help you?

You can also browse the topics below to find out what you are looking for

Bookshelf Speakers

Bookshelf Speakers_BkJPX8A9N

Computer speakers

Portable speakers

TV & Home theater

Wireless Headphones

Wireless Headphones

On-ear and Over-ear Headphones

Gaming Headsets

Frequently Asked Questions

Do you ship to PO boxes?

What are the different shipping options?

I was not given an order number, but I was still charged?

How do I track my order?

I did not receive a tracking number for my order

Can I change my shipping address?

How long is your warranty period?

Our products are covered against manufacturer defects for up to 1 year. If you received a faulty product, please send an email to our support team, and we will send you a replacement unit.

What shall I do if my card is declined?

Below are a list of reasons why your payment did not go through:
Your card issuer might be having technical issues that prevent us from requesting an authorization on your card. Your card issuer might block the payment for security reason, as it doesn’t fit your regular spending pattern. Your card is not activated for online payments. There could be a sending limit on your card that has been exceeded. The network you are using to make the payment is not secure or unstable.
To help you make a payment successfully, you may want to try the following:
Using a different card to make your payment again. Try using PayPal Express Checkout and choose credit card. A PayPal account is not required but should help with processing the order. Contact your card issuer to check if your card is valid, and can be used to make online payments, or if there is any recent technical issue or restriction on your card. Use a secure network to make your payment.

Still have questions?

Monday to Friday
9:30 AM to 6:00 PM EST
6:30 AM to 3:00 PM PST
jack@daiwenya.com or joe@daiwenya.com

(86) 151 5920 3247